Every so often, you have second thoughts about a purchase… we completely understand!
We accept any change of mind returns up to 30 days after delivery, as long as the item is in its original packaging, unused and unwashed. We do not cover the cost of shipping the item back to us, but as a gesture of good will, we’ll refund any shipping fee you originally paid for if you choose to return the items later on for whatever reason.
At Wake In Cloud, we take extra care in ensuring that each and every product we send out will reach you in perfect condition, but from time to time, a few of them fall through the cracks. If you have received a parcel with defective, incorrect or damaged items, we sincerely apologize!
We’ll cover the cost of sending it back. You will have the option to request for a full refund (including any shipping fee you originally paid) or give us a second chance to make it right by choosing to receive a replacement instead.
Currently, we are not able to offer exchanges on your orders. If you would like to replace your purchased items with a different size or design, please return the item for a full refund (in accordance with our return policy), and place a new order instead.
If you choose to receive a refund for your returns, your refund will be processed back onto your original payment method once your return is delivered to us. If you paid with a Credit Card or PayPal, the full amount of the returned items will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card.
The cost of returns includes a prepaid return label, which will be calculate base on the weight of the returned item and where you are returning it from. This amount will be deducted from your refund total.
You will be issued with a return label, print the label, stick it to the outside of your parcel, place your return items in its original packaging inside and send the parcel back to us.
We know that you will love what you ordered but if something doesn't work out, we will gladly accept returns within 30 days of your delivery date.